Privacy Policy

Who are we?
1. We are Unity Garden Design. For privacy queries, you can contact us at jane@unitygardendesign.co.uk. Other contact details are on our website.
What’s the point of this policy?
1. It tells you what to expect when we collect your personal information via our website or otherwise. Please only use our service if you are completely happy with this policy.
2. Generally, the policy covers only information provided to us. If you give personal information to other people, such as payment providers or other websites, please check their privacy policies.
Might the policy change?
1. Yes. Please check it whenever you visit our website. We will assume you agree to the new version of the policy if you use the site after its effective date.
What do we collect?
1. Information which you upload to our service or otherwise give us such as:
  - your name and contact details;
  - other information you provide on registration or otherwise such as company position;
  - the location pinned by you on a map;
  - details about your transactions on our service;
  - information that you include in your listing or which you otherwise provide for display on our service or which you include in messages sent via our service and/or in communications with us; and
  - contact or other information which you give or allow us to use for newsletters or other marketing.
2. Automated information about your use of our service such as: the internet protocol (IP) address used to connect your device to the internet, connection information such as browser type and version, information about your device including device-type and device identifier, operating system and platform, mobile network data, a unique reference number linked to the data you enter on our system, login details, the site from which you arrived at our service, details of your activity with date / time stamps including pages you visited and your searches / transactions
3. The following information about you may be provided to us by other people:
  - Limited billing information sent to us by our payment provider for verification purposes e.g., your name, email address and billing address.
What’s our reason / legal basis for collecting the information?
1. Because it’s necessary to take steps at your request to enter into a contract with you and/or to perform such a contract. This applies to initial enquiries and to contact and transaction details as well as to location information and information which you display on, or send via, our service.
2. Because it’s in our “legitimate interests”, e.g., to manage and improve our service including tracking usage patterns and preventing or detecting fraud or abuse. This applies to automated usage data. We may also use your contact information to carry out customer satisfaction surveys.
3. Because you’ve specifically agreed on our service (e.g, by ticking a consent box). This applies to contact or other information which you give or allow us to use for newsletters or other marketing. You can withdraw permission at any time as explained on our service or by emailing us at the above email address.
How long do we keep personal information?
1. Until our contract with you has ended. You can end the contract by emailing us at the above email address].
2. We may nonetheless hold on to some (or all) of your information for longer if reasonably needed for legal, regulatory or tax reasons, deal with disputes, prevent fraud or abuse and/or enforce our terms and conditions (typically up to six years).
3. We will keep your information which we use only for newsletters or other marketing until you tell us to stop sending you such messages.
4. We will generally keep automated browsing information for up to 26 months.
To whom do we send or make available your personal information?
1. To other people who supply us with a service, e.g., hosts, payment providers, and businesses which help us send communications or monitor our service and which provide us with e-commerce, online advertising, analytics and other services.
2. To suppliers if you request a quote or callback.
3. To other users of our service if you include personal information in a listing.
4. To regulators, the police and other law enforcement or official authorities to help deal with fraud and abuse and/or comply with legal requirements and/or to protect us or others.
5. To insurers and professional advisers in connection with our insurance cover or to deal with legal claims.
6. To potential buyers so far as reasonably necessary, in the case of an actual or proposed (including negotiations for a) sale or merger or business combination involving all or the relevant part of our business.
Do we send your information outside the UK?
1. Your personal information which we collect is stored within the UK and is not transferred to any other countries except as follows.
2. We may send some of your personal information to countries within the European Economic Area (EEA) for the purposes explained above.
3. Your personal information (e.g., name, email address, IP address, browsing information) may be transferred to the US by Google (analytics/advertising) and TSO (hosting). Transfer is on the basis of contracts with special standard contractual clauses designed to provide adequate safeguards for your personal information.
What rights do you have?
1. If the legal requirements are met: To ask us for access to your personal information, to rectify it if there are mistakes, to delete it or restrict its use in certain circumstances or to “data portability” or to withdraw any consent you’ve given (e.g. marketing).
2. You may also have the right to object to use of your personal information in certain circumstances.
3. If you have a complaint about how we are dealing with your personal information, please contact us via the email address above. If you are not happy with our response or think we are not handling your personal information in accordance with the law, you have the right to complain to the Information Commissioner’s Office (ICO).
4. For more information about your rights, visit the ICO’s website: www.ico.org.uk.

What about cookies?

We and/or other companies use cookies and other tracking technologies on our website. A cookie is an identifier (a small file of letters and numbers) that is sent to your web browser. Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the website owner or others. Some are session temporary “session” cookies that remain in the cookie file of your browser only until your browser is closed. Whereas persistent cookies stay for longer (depending on the lifetime of the specific cookie). For further information on cookies, including how to use your browser to block them and how to delete existing cookies, visit: www.allaboutcookies.org. Our site’s functionality will be limited if you configure your browser to reject cookies.

We and/or WordPress may place the following types of cookies:

Type of cookies	Purpose
Logged-in status	Assess whether you are logged in to our site
“Remember me”	Remember you and speed up your login when you return to our site
Authentication	Identify and authenticate you to help you move easily through the site
Security	Provide security-related features to protect our site, for example to help stop fraudulent logins
Cookie notice	Store your response to our cookie notice

Companies which provide us with a service also place cookies. Some of these cookies (e.g. from Google) may involve certain information, such as your name and contact details and/or the IP and web address of the page you’re visiting, being sent to the company concerned. Below is a summary of the kinds of cookies used together with details about who places them and where you can go to get more information and to opt out (where possible):
- Analytics cookies: These kinds of cookies recognise and count the number of website visitors as well as providing other information about the visit such as duration, route through the website and where the visitor came from. This information helps us to improve the way our website works, for example by making sure users find what they need easily. These cookies are provided by:
  - Google Analytics (“GA”). More information:
    - Google’s overview of GA data practices and safeguarding
    - how to specifically opt out from GA cookies
    - Google’s use of its partners’ data
- Advertising cookies: These kinds of cookies are typically used to personalise ads on this or other sites based on your use of our site, to measure ad effectiveness (for example, how often you click on or view ads and whether you go on to buy something from the advertiser) and to stop you being shown the same ad repeatedly. These cookies are provided by:
  - Google (including Analytics Ad Features / AdSense / Doubleclick)
    - how Google uses cookies and other technologies in advertising including how to opt out of advertising cookies (this explains how ad personalisation works)
    - Google’s use of its partners’ data

Jo Moore

2023-07-20

A neighbour used Jane and posted her design on our WhatsApp group,that's how we came to find her and wow I absolutely love our garden. We had a meeting where Jane asked lots of questions, and to be honest I didn't really know the answers to , I just knew what I didn't like about our garden and wanted something that my husband and I could do ourselves, so didn't want anything that was outside our capabilities, so waiting for Janes design was nervous anticipation , and she certainly didn't disappoint it had everything I wanted , it was simple but effective it was definitely hard work but well worth it ,and working to Jane's design was easy even for a couple of novice's. If your on the fence about using a garden designer then take the plunge you won't be disappointed , I think Jane read my mind to be fair , I will definitely use her again if we move house Thank you so much Jane

Jane Martin

2022-10-26

The Company was recommended to me. I had no idea what I wanted but had a few things I wanted including in the design. Jane asked lots of questions and came up with the perfect design. We spoke about the timescale of the work to be done, and this was kept to. The work is of top quality. I also like the leaflet she produced showing me what all the plants are and what I need to do with them to keep them healthy. Everyone who worked in the garden were professional and got the jobs done. I would definitely recommend them.

Mel Sheard

2021-08-19

Jane is professional and easy to get along with. My garden was messy but Jane and Drew have transformed it into a lovely space and it looks bigger. I highly recommend them.

Andy Stallwood

2020-12-06

Jane is amazing. Her creativity, vision and understanding of what would work for us has given us a garden that has exceeded all of our expectations. She was a joy to work with and made the whole process so much fun.

Lorraine Squires Shaw

2020-05-07

We had our garden completely redesigned by Jane and her team and what an amazing job! It has had a complete makeover - some really innovative features that I would never have though of and she really understood waht we were looking for. A very friendly but professional approach and lovely designs drawn up, that are a nice keepsake. All the materials used were of a very good quality and her landscape team were very reliable and hard working. Got the job done to time and cleared up well afterwards. A year on and the garden still looks amazing and that's no thanks to our own gardening skills as we have hardly had to touch it, which was just what we needed! The dogs love it too, especially the journey through the garden which I had never even thought about before ! Thanks Jane!

Debby Brennan

2020-03-31

Working with Jane is like going on an exciting adventure. Our first consultation included a questionnaire which highlighted what colours, textures etc we were looking to incorporate in our garden, so very thorough, when Jane left we could not wait for her to come back with her ideas. When Jane presented us with her vision, not just one but 3 of them, we were bowled over, all the things we had talked about and so much more, we felt comfortable to make a few little tweaks which Jane encouraged our feedback and made us feel that there was complete flexibility throughout, we decided on the design and Jane returned with a mood board and a plant list. Over the weeks the garden began to take shape and when we faced a few little challenges, Jane took away any concerns and gave us the confidence that all would be well and indeed it was! We cannot thank Jane enough she has been incredible, and our amazing space has turned into an extension of our house, we cannot wait for the summer to come along and we can spend many a day/evening enjoying what has been created for us with our family and friends! Jane thank you so much for all your hard work, your determination and your amazing ability to understand what we wanted when we did not.

Katie Hadingham

2020-03-29

I was so pleased to have Jane come and design my garden for me. She was very personable, extremely helpful and an all round lovely lady. She drew her design and then ask me various questions to enable her to adapt it where necessary. She even put me in contact with a landscaper to come and put her design into practice. The best thing I have found is that she keeps checking in with me about how everything is going and what she can do to help. I would highly recommend her as a reputable garden designer.

Monika Ostrowska

2020-03-28

Jane designed our garden in Spring 2019. Jane visited our house and spent several hours with us measuring, planning and then drawing some lovely designs. She offered 3 versions, from which we selected one that we liked most, which she developed further. She took into consideration the soil type, sun aspect, our preferences in terms of level of maintenance and lifestyle as well as personal taste.She also offered advice on how we could approach the landscaping work and how much it would cost if we did some work ourselves compared with using a gardening company. She followed up with mood boards, tips and advice on various decisions we needed to make. We've used her detailed plan throughout the development, albeit with small amendments. The result is a beautiful and cosy garden that we are very proud of and happy with.

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